Frequently Asked Questions – FAQs

YOU CAME WITH QUESTIONS, BELOW ARE THE ANSWERS.

Is there any minimum rental period?

No.
Car rentals at Alpha Rent a Car may be done for a couple of hours (usually airport transfer with driver) up to long term rentals of months or even years (usually for organizations, companies and expatriates).

Do the cars have insurance cover?

For all our cars, we have a comprehensive car insurance cover which is all-inclusive, covering windscreen damage, collision damage waiver, fire and theft.  There is no excess payment in the event of a problem. It however excludes Tyre damage. For more about comprehensive insurance http://www.alpharentals.co.ug/insurance/

May I rent a car to drive into other countries?

Cars rented at Alpha Rent a Car may be taken to other countries only on personal request. We will grant a letter of authorization (cross-border permit) to the desired country, if circumstances allow us to do so. Charges apply.

What to do in case of an accident?

Please call Alpha Rent a Car as soon as anything abnormal happens or call police on 999 and ask for roadside assistance.

Where do I find a detailed map of Uganda roads?

Alpha Rent a Car offers its clients a complementary printed road map with detailed exit and access roads of the major cities and tourist destinations in Uganda on request.

Can I use a GPS system?

You can bring along your own GPS system or you can arrange to have your rental vehicle with a GPS at no extra cost.

How do I make a reservation for a rental?

You can send an email to info@alpharentals.co.ug or alphabetarentals@gmail.com or book online, here in our website. Alternatively check for other means on our Contact page if necessary.

How do I pay for the service provided? Before or After?

Payment is made before the start of the rental period. You can pay using cash or make a direct bank transfer. 

Which payment methods are accepted

You may pay by cash, online (by credit/debit card) or by direct bank transfer (for big orders). 

Are there any charges for payment using a debit or credit card?

Yes, there's a 5% charge on transaction amount when you opt to pay using your debit or credit card.

GOT MORE QUESTIONS? 
Please click here to send us a mesage in outlook or use info@alpharentals.co.ug to send an email or call +256 772 411 232 today for more answers.

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